Remain vigilant when using online banking; always be alert to unexpected requests to re-enter your security token details or any unusual screens. Never share your online banking security token with others. If you are asked to do this or you notice any unusual screens when banking online, do not continue but call or email us immediately.
Automated payments such as Immediate Payments, Recurring Payments, Standing Orders, Bulk BACS and CHAPS are the most secure and convenient ways to pay. However, please be cautious when being asked to change beneficiary details. Requests to change beneficiary bank information, purporting to be from companies/suppliers you pay, should ALWAYS be authenticated, by contacting the beneficiary directly to ensure the validity of the request and to help protect you against fraud.